Frequently asked questions

Custom Media Solutions (CMS) creates photos, videos, drone footage and social media content for businesses. We also do real estate photography and property videos for estate agents and developers. We only work for businesses, not for private individuals.

We are based in Waregem (West Flanders) and work across Belgium. Assignments abroad are possible on request.

A regular CMS team: our own photographers and videographers, together with freelancers we have worked with for a long time. You always have one point of contact.

We have no studio of our own. For studio shoots we work with a professional studio in Kuurne. We arrange the booking and include it in the quote.

We do not work with fixed packages. You get a tailored quote built from the hours for preparation, shooting and editing, plus travel. You see upfront where your budget goes.

Usually within one working day after our first call or your request through the form.

Every invoice has a 14-day payment term. Below €500 you pay everything after delivery. From €500 to €2,000 you pay half on approval and half after delivery. Above €2,000 you pay in three parts: on approval, after the shoot day and after delivery.

Let us know as soon as possible. Cancelling three or more days in advance costs 25% of the quoted amount, two days in advance 50% and one day in advance 75%. In case of force majeure or bad weather for drone work we schedule a new date together.

Photos are delivered within one week of the shoot at the latest. Video takes about two weeks on average. For large productions we agree on a schedule together.

Through a personal online gallery where you view everything in your browser and download the files in the formats you need.

Yes. The number of feedback rounds is stated in the quote. Extra changes beyond that are charged per hour of editing.

Yes, for your own communication: website, social media, print and advertising, unless agreed otherwise. Reselling to third parties requires written permission.

Yes, our pilot holds the official European A1/A2/A3 certificates. We fly a DJI Mavic 3 Pro.

No. Extra rules apply near airports, in some built-up areas and above crowds. We check this for your location in advance and request permission where needed.

Yes. Agencies and web designers bring us in as their production partner. You plan the campaign or the website, we deliver the photos, videos and drone footage in your client's style.

Yes. If you have regular work, we make a tailored proposal for recurring assignments, for example a fixed shoot day every month.

Through the booking tool on this site. Choose a video call on Google Meet, ask us to call you back or book a meeting on location, and pick a day and time yourself.