Terms and conditions

Version June 2026. This is a translation for convenience; in case of any discrepancy, the Dutch version prevails.

Article 1. Definitions

1.1. CMS: Custom Media Solutions VOF, established at Grasdreef 99, 8790 Waregem, Belgium, represented by Timau De Kegel and Aaron D'haene.
1.2. Client: the natural or legal person entering into an agreement with CMS.
1.3. Services: all media and content services offered by CMS, including but not limited to photography, videography, drone footage and content creation.
1.4. Agreement: any arrangement or agreement between CMS and the Client, including these terms and conditions.

Article 2. Payment terms

2.1. The payment term is fourteen (14) calendar days from the invoice date.
2.2. Payment is made by bank transfer to the account number stated on the invoice, quoting the structured reference.
2.3. For assignments with a total amount below €500, full payment is due after delivery.
2.4. For assignments with a total amount of €500 to €2,000: 50% upon acceptance of the quote and 50% after final delivery.
2.5. For assignments with a total amount above €2,000: 1/3 upon acceptance of the quote, 1/3 after the production day(s) and 1/3 after final delivery.
2.6. In case of non-payment within the payment term, late-payment interest at the statutory rate is due by operation of law and without notice of default, plus a fixed compensation of 10% of the outstanding amount (minimum €50, maximum €500).

Article 3. Delivery of services

3.1. The delivery time is agreed per assignment. As a guideline: photography within one week, video productions on average two weeks after the production day.
3.2. Digital media (photos and videos) are delivered through a personalised, secure online gallery.

Article 4. Revisions

4.1. The number of included revisions is agreed per project and stated in the quote.
4.2. Revisions outside the agreed scope are charged at the applicable post-production rate.
4.3. If the Client is not satisfied with the services delivered, this is assessed case by case. CMS does not offer a refund guarantee.

Article 5. Cancellation and changes

5.1. Cancellation by the Client incurs the following costs: three or more days before the booking date: 25% of the quoted amount; two days before: 50%; one day before: 75%.
5.2. Changes to the assignment must be communicated in good time. Administrative costs for changes may be charged.

Article 6. Delays and force majeure

6.1. In case of delay, CMS informs the Client as soon as possible. No compensation is granted for delays beyond the control of CMS.
6.2. In case of force majeure, a new date is scheduled by mutual agreement.

Article 7. Liability

7.1. CMS is not liable for damage, loss or costs arising from the performance of the services, except in case of intent or gross negligence.
7.2. The liability of CMS is in all cases limited to the amount of the assignment concerned.

Article 8. Disputes and applicable law

8.1. This agreement is governed by Belgian law.
8.2. Disputes are submitted to the competent court in the judicial district of West Flanders, Kortrijk division.

Article 9. Copyright and use of material

9.1. The copyright of all photos and videos delivered by CMS remains with CMS, unless agreed otherwise in writing.
9.2. The purposes of use are set out in the quote. If not stated, the Client is free to use the material without further restrictions.
9.3. CMS reserves the right to use delivered material for its own promotional purposes (website, portfolio, social media), unless the Client objects in writing.
9.4. The Client may crop delivered photos but may not make other changes without the prior written consent of CMS.
9.5. The Client may not resell or sublicense delivered material to third parties, unless agreed in writing.
9.6. In case of copyright infringement, CMS reserves the right to take legal action and claim damages.

Article 10. Other provisions

10.1. These terms and conditions apply to all offers, quotes and agreements between CMS and the Client.
10.2. Deviations are only valid if agreed in writing.
10.3. CMS reserves the right to amend these terms. Changes will be communicated in good time.