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Privacy policy

Last updated: 24 September 2026

1. Who we are

This website is operated by Custom Media Solutions VOF (CMS), Grasdreef 99, 8790 Waregem, Belgium, company number BE 1005.726.583. We are responsible for processing your personal data through this website. Questions? Email info@custom-media-solutions.com.

2. What data we process and why

  • Contact and quote requests. When you fill in the form, we process your name, company, email address, phone number and the information about your project. We only use it to answer your request and prepare a quote. Legal basis: pre-contractual steps at your request.
  • Appointments. If you book an intro call through our online calendar (Google Calendar), we process your name, email address and possibly your phone number to schedule the call. Legal basis: pre-contractual steps.
  • Website analytics. Only if you consent through the cookie banner do we use Google Analytics to measure how visitors use the site. Legal basis: consent. You can withdraw it at any time via "Cookie settings" at the bottom of every page.

3. Who we share your data with

We never sell your data. We do work with a few service providers who process data on our behalf:

  • Formspree (contact form processing, United States);
  • Google (Google Workspace for email and calendar, Google Analytics);
  • Netlify (website hosting);
  • Instagram/Meta and the feed service Behold (displaying our Instagram posts).

Some of these parties process data outside the European Economic Area. This is based on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.

4. How long we keep your data

Requests that do not lead to an assignment are kept for up to two years. Client data is kept for as long as the legal accounting retention period requires (ten years in Belgium). Google Analytics data is deleted after fourteen months.

5. Cookies

Without your consent we only set a functional cookie that remembers your choice in the cookie banner. Google Analytics cookies (_ga, _ga_*) are only set after you click "Accept".

6. Your rights

You have the right to access, correct or delete your data, to restrict processing, to object and to data portability. Email info@custom-media-solutions.com to exercise these rights. If you are not satisfied with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

7. Images

This website shows work we created for clients, with their permission. Are you in one of the images and would you like it removed? Let us know and we will take it offline as soon as possible.